Our Policies
Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for a store credit only or replacement see below for replacement terms and conditions.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unstained, unused and unperfumed with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You will need to email us immediately & with photos of the faulty item so we can contact our manufacturer to issue a replacement for your item.
To start a return, you can contact us at ihaveahiddendisability@gmail.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
PLEASE NOTE: I Have A Hidden Disability only accepts returns for store credit only. Unfortunately, we DO NOT offer refunds for CHANGE OF MIND, INCORRECT SIZING or SLIGHT COLOUR VARIATIONS due to edited photos but we do offer an online store credit for the value of the item/s valid they are returned in their original condition with the tags attached, receipt and returns form.
All online orders must be returned online within 14 days of receiving your order. You can always contact us for any return questions at ihaveahiddendisability@gmail.
Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. If your return does not adhere to the requirements it may be sent back at additional cost to the customer.
DAMAGES AND ISSUES:
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Contact us on ihaveahiddendisability@gmail.
Unfortunately, we cannot accept returns on sale items or gift cards.
Shipping Policy
Shipping Policy
Order Processing & Production
All our products are made to order using a print-on-demand service. Please allow 2-6 business days for production before your order is shipped.
Shipping Times & Locations
The shipping time depends on the product size and color, as items are fulfilled from either Australia or the United States.
Within Australia (Australian Fulfillment)
- Estimated delivery: 3-9 business days after production.
- Ships from: Australia
From the United States to Australia (US Fulfillment)
- Estimated delivery: Up to 20 business days after production.
- Ships from: United States
Shipping Costs
We offer free shipping on the merchandise. Except for the lanyards, Cards & wristbands. See below details for those items.
Order Tracking
Once your order is shipped, you will receive a tracking number from our production team (if applicable) to monitor your delivery status. If you don’t receive a tracking number please contact me at ihaveahiddendisability@gmail.com. Please also check spam folder for messages in case it’s there.
Delays & Exceptions
While we strive to meet the estimated shipping times, unexpected delays (such as customs processing, courier disruptions, or peak seasons) may occur. We appreciate your patience.
If you have any questions about your order, please contact our support team at ihaveahiddendisability@gmail.com
AUSTRALIA
•Standard Shipping For domestic purchases, we charge a flat rate of $10.30 for all orders. We use Australia Post as our carrier and parcels will take approximately 1- 5 business days depending on your location.
For express shipping, we charge a flat rate of $14.40 regardless of the amount spent which takes approximately 1- 2 days. Please note that the delivery may take longer to Western Australia and to certain rural areas. Once orders are handed over to Australia Post delivery is out of our control.
•Express Shipping (1-3 Business Days – Up to 5 days for eastern states & remote areas) $12.00
NEW ZEALAND
•AUSTRALIA POST INTERNATIONAL (10-20 days) – $15
•DHL EXPRESS (3-7 DAYS) – $25
INTERNATIONAL
•STANDARD (Aus Post International 10-30 days) FROM $20.00 AUD – depending on your country)
(Duties & Taxes Payable by customer)
DUTIES & TAXES: For international customers, the prices quoted may not include all your import duties or local sales taxes, these may be charged to your purchase upon entry to your country. For more information please contact your local customs offices.
SHIPPING PROCESS: You will be provided a tracking number via email once your order is shipped and on route (this can take up to 24 hours to become active)
PLEASE NOTE
•I HAVE A HIDDEN DISABILITY cannot be held responsible for the service, delays or delivery by the postal service
•Shipping costs are non-refundable
•Once an order has left our production partners, we are unable to modify or change items or details
Privacy Policy
**1. Introduction**
Welcome to I Have A Hidden Disability (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
**2. Information We Collect**
– **Personal Information**: We collect personal information you provide when you make a purchase, sign up for our newsletter, or contact us. This may include your name, email address, phone number, and shipping address.
– **Payment Information**: We collect payment details required to process your orders. Payment information is processed securely by our payment gateway provider and is not stored by us.
– **Usage Data**: We may collect information about your interactions with our website, such as IP address, browser type, and pages visited, to improve our services.
**3. How We Use Your Information**
We use your personal information for the following purposes:
– **Order Processing**: To process and fulfill your orders, including handling payments and shipping.
– **Customer Service**: To respond to your inquiries and provide support.
– **Marketing**: To send you promotional materials, newsletters, and updates if you have opted in. You can unsubscribe at any time.
– **Website Improvement**: To analyze website usage and enhance our services.
**4. Disclosure of Information**
We do not sell or rent your personal information to third parties. We may disclose your information:
– **To Service Providers**: To third parties who assist us in operating our website, processing payments, or delivering orders. These parties are bound by confidentiality agreements.
– **For Legal Reasons**: If required to comply with legal obligations or to protect the rights and safety of our company and customers.
**5. Data Security**
We implement reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.
**6. Access and Correction**
You have the right to access and correct the personal information we hold about you. If you wish to do so, please contact us at ihaveahiddendisability@gmail.com. We will respond to your request within a reasonable timeframe generally 24hrs.
**7. Cookies and Tracking Technologies**
We use cookies and similar tracking technologies to enhance your browsing experience and collect data on website usage. You can control cookies through your browser settings, but disabling them may affect the functionality of our website.
**8. Third-Party Links**
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.
**9. Changes to This Privacy Policy**
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will apply to all information collected from the date of the revised policy.
**10. Contact Us**
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:
– **Email**: ihaveahiddendisability@gmail.com
Terms & Conditions
**1. Introduction**
Welcome to I Have A Hidden Disability (“we,” “our,” “us”). By accessing or using our website www.ihaveahiddendisability.com.au and purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully.
**2. Products and Services**
– **Product Descriptions**: We strive to provide accurate descriptions of our hidden disability merchandise. However, we do not guarantee that all product descriptions are error-free.
– **Availability**: All products are subject to availability. We reserve the right to limit quantities and refuse orders.
**3. Pricing**
– **Prices**: All prices are listed in Australian Dollars (AUD) and include applicable taxes unless otherwise stated.
– **Payment Methods**: We accept payments via credit cards, PayPal, Afterpay, Klarna, Apple Pay & Google Pay.
**4. Ordering**
– **Order Process**: To place an order, follow the instructions on our website. After placing an order, you will receive an email confirmation.
– **Order Changes/Cancellations**: Changes or cancellations must be requested within 1 hour of placing the order. We cannot guarantee that changes can be made after this period.
**5. Shipping and Delivery**
– **Shipping Costs**: Shipping costs are calculated at checkout based on your location.
– **Delivery Times**: Estimated delivery times are provided on our website. Delays may occur due to unforeseen circumstances.
– **Shipping Areas**: We currently ship within Australia. For international shipping, please contact us directly.
**6. Returns and Refunds**
– **Return Policy**: You may return products within 14 days of receipt, provided they are in their original condition and packaging. To initiate a return, contact us at ihaveahiddendisability@gmail.com
– **Refunds**: Refunds will be processed within 2 days of receiving the returned item. Refunds will be issued to the original payment method.
**7. Privacy and Security**
– **Data Protection**: We collect and use your personal information in accordance with our Privacy Policy. Your information is secured and used solely for processing your orders and improving our services.
– **Security**: We use industry-standard encryption to protect your payment information.
**8. Intellectual Property**
– **Ownership**: All content on our website, including images, text, and logos, is the property of I Have A Hidden Disability and protected by copyright and trademark laws.
**9. Limitation of Liability**
– **Disclaimer**: We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability is limited to the amount paid for the product.
**10. Governing Law**
– **Jurisdiction**: These terms and conditions are governed by the laws of Queensland, Australia. Any disputes will be resolved in the courts of Queensland.
**11. Contact Information**
For any questions or concerns, please contact us at:
– **Email**: ihaveahiddendisability@gmail.com
**12. Amendments to Terms**
We reserve the right to update these terms and conditions at any time. Changes will be effective immediately upon posting on our website.